Reserve your Christmas 2026 tickets now for the BEST Christmas experience in the North West and see why Castaway Play Alpine Retreat Experience sells out every year.

Children can check in at Elf Passport Control and begin their journey with a special alpine passport and a golden ticket to see Santa. Families can visit Santa’s private grotto, explore the magical woodland and wishing tunnel, see the Elf Cottage, and enjoy festive surprises along the way.

There is also a visit to the Grinch in his lair and a stop at the new North Pole Post Office, where children can send their Christmas wishes.

The event also includes lots of hands on activities and family fun. Children can choose a toy from Santa’s Toy Shop, decorate gingerbread with Mrs Claus, play in the winter woodland, and enjoy a snowball fight area.

Families can race in the sleigh challenge, make reindeer food for Christmas Eve, and even build their own bear to take home. A souvenir photo with Santa is available as an optional extra, and the ticket also includes access to favourite play areas.

• Duration: The experience lasts 2.5 hours and starts from the time of your booking.
• Session times: 9.00 – 11.30, 12.00 – 14.30 and 15.30 – 18.00.

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